Hosted PBX | Comprehensive Phone System

Looking for a new phone system? Is the one you have getting old or expensive to maintain? James River Communications Cloud9 Hosted PBX is perfect for small to mid-sized businesses with one or multiple offices, and mobile workers in the US and even around the world. Our quality, reliability and capabilities surpass that of traditional customer premise based PBX solutions. Just as important, we eliminate the up-front costs of buying a phone system, and reduce and contain your monthly communications!

James River Communications realizes that one size does not fit all. That's why we offer different plans and options to optimize our services to meet your business requirements.

Why Cloud9 Hosted PBX?

  • Eliminate complex and expensive PBX hardware and software
  • Easy to use and manage, with more features and functions
  • Increase productivity with Unified Communications including Presence
  • Reduce your overall telecommunication costs
  • Keep your existing numbers no matter where you go in the US
  • Future proof your phone system, and realize valuable business productivity improvements with Outlook plugins, operator panels, personalization and 3rd party software integration options

We are so confident that James River Communications will meet and exceed your expectations, that we provide a 30-day money back guarantee on all products and services.

Please see our Terms of Service for more information on this offer (PDF).

Multiple Offices and Remote Workers

Companies with more than one office or mobile workers will realize even greater benefits from James River Communications services. Eliminate the need for expensive and complex networks, hardware, and software, and make it simple to connect all your offices and employees. Now that broadband connectivity is so pervasive, cost effective and reliable, companies such as yours can easily and seamlessly connect all offices and remote employees through James River Communications services. Each location simply gets a business class broadband connection (either through James River Communications or another provider of choice).

James River Communications strongly recommends one Voice Management Device per physical location.


We understand that your business needs a comprehensive phone system to compete in today's business environment. With James River Communications you don't have to compromise, and in most instances we provide more than alternative solutions. Each customer may configure or personalize their Hosted Private Branch Exchange (PBX) to meet specific business requirements. For a full list of features click here (PDF).

Premium Features: Call Center and Call Recording

Call Center Features

Call Recording

Unlimited number of call Queues Available on dedicated PBX server only
Unlimited number of ACD Agents Ability to record:
  • Inbound calls to an extension, outbound calls from an extension
  • Inbound calls to a DID
  • Inbound calls to a Call Center Queue
Full suite of web-based historical metrics reports Full control of file naming
Real time web-based queue/agent status report, refreshes every 30 or 60 seconds Files can be accessed via the James River Communications' software web interface and/or transferred to the customer’s FTP site nightly
Agent status on the LCD display of agent’s phone (Phone dependency) A maximum of 20 calls can be recorded concurrently
Operator Console

Click Here for a Full List of Call Center Features (PDF).